Here is the modified Refund Policy for redschool.in, updated to reflect your multi-instructor e-learning platform and the branding seen in your screenshots.
Refund Policy
Effective Date: 09 Jan 2026
Last Updated: 09 Jan 2026
Thank you for choosing Red School, your trusted platform for mastering world-class industry skills from elite practitioners. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our website (www.redschool.in) or our mobile application. Please read this policy carefully before making a purchase.
1. General Refund Conditions
Refunds are available only for eligible purchases as outlined in the sections below.
All refund requests must be submitted in writing to info@redschool.in.
Approved refunds will be processed and credited via the original payment method within 3–7 business days, subject to the policies of our payment processors (e.g., UPI, Razorpay, Stripe).
Transactions are processed in Indian Rupees (INR). Any currency conversion fees or bank charges are the responsibility of the user.
2. Course Purchase Refunds
Eligibility: You may request a refund for a specific course enrollment within 3 days of purchase, provided you have accessed less than 10% of the course content (e.g., recorded videos, study materials, or mock exams).
Non-Refundable Cases:
Accessing 10% or more of the course content.
Completing any exams, quizzes, or assignments within the course.
Failure to request a refund within the initial 7-day window.
Courses marked as “non-refundable” during promotional sales or discounts.
Free Trials: No payments apply to free trials or free courses; therefore, no refunds are applicable.
3. Subscription-Based Services
Cancellation: You may cancel recurring subscription plans at any time through your account settings.
Refund for Subscriptions:
A pro-rata refund may be issued for the unused portion if the request is made within 7 days of the subscription start or renewal date.
After 7 days, no refunds will be issued for the current billing cycle, though you will retain access to the elite curriculum until the period ends.
Subscriptions cancelled before the next billing cycle will not incur further charges.
4. Technical Issues
If you experience platform-related errors (e.g., inability to access purchased content), please contact info@redschool.in within 7 days of purchase.
We will investigate verified platform errors and offer either a full refund or continued access at no additional cost.
5. Non-Refundable Purchases
The following items are strictly non-refundable:
Digital Downloads: PDFs or study guides once they have been accessed or downloaded.
Completed Assessments: Certification fees or exam fees once the assessment has been delivered.
Instructor Services: Specialized modules or personal training sessions already conducted by our elite teachers.
6. Refund Request Process
To initiate a request, email info@redschool.in with the following:
Your full name and registered email address.
Order ID or transaction details.
A specific reason for the refund request.
We will review your request and respond within 5 business days. If approved, you will receive an email confirmation once the credit is processed.
7. Exceptions
In exceptional circumstances (e.g., medical emergencies), we may consider requests outside the standard period at our sole discretion. We also comply with regional consumer protection laws, such as the EU 14-day cooling-off period.
8. Changes to this Policy
Red School may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact Us
For questions or feedback regarding our refund process, please contact us: Website: www.redschool.in
Email: info@redschool.in
